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Privacy Policy

This page explains what personal information we collect when you contact us or use this website, how we use it, and the choices you have.

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Introduction

Who this policy applies to

This Privacy Policy applies to our home repair service for gas stoves, hobs, cooking ranges, cooktops and chimneys, and to this website. We are an independent, multi-brand service provider. The business is owned by Saqib.

By contacting us or using this website, you agree to the practices described here. If you do not agree, please do not use the website or submit your details.

Information we collect

What we may collect from you

Information you give us

Your name and phone number.
Your email address, if you write to us.
Your address or locality, so that we can arrange a technician visit.
Details about the appliance and the problem you describe.
Anything else you choose to tell us when you call, email or message us.

Information collected automatically

Technical data such as your IP address, browser type, device type and the pages you view.
Cookie and similar identifiers, described in the Cookies section below.

How we use it

Why we use your information

To respond to your enquiry and arrange a repair visit.
To contact you about your booking, such as by phone call or message.
To carry out and keep a record of the service we provide.
To understand how the website is used and to improve it.
To measure and improve our advertising.
To meet legal obligations.

Retention and security

How long we keep it and how we protect it

We keep personal information only for as long as we need it to provide the service, keep business records, or meet legal requirements. After that we delete it or make it anonymous.

We take reasonable steps to protect your information. However, no method of sending or storing data is completely secure, so we cannot guarantee absolute security.

Your choices

Your choices and children

You can contact us to ask for a copy of the personal information we hold about you, to correct it, or to ask us to delete it. You can also ask us to stop contacting you. We will respond as required by applicable law.

This website and our service are meant for adults. We do not knowingly collect personal information from children. If you believe a child has given us information, please contact us and we will delete it.