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Refund Policy

This page explains when a refund may be given for our home repair service, and how to ask for one.

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Overview

About this policy

This Refund Policy applies to the home repair service we provide for gas stoves, hobs, cooking ranges, cooktops and chimneys. We are an independent, multi-brand service provider, and the service is carried out by our own technicians. The business is owned by Saqib.

Each case is looked at on its own facts. This policy does not affect any rights you have under applicable consumer law.

When a refund may apply

Situations where we may refund

  • You paid for a visit and we did not carry out the visit.
  • You were charged more than the amount you agreed with us.
  • You were charged twice for the same service.
  • You paid for work that was not carried out.

When a refund may not apply

Situations where we may not refund

  • The work was carried out as agreed and you accepted the charges before it began.
  • The visit could not go ahead because no adult was present or the technician could not safely reach the appliance.
  • You decided not to go ahead with the repair after the technician had inspected the appliance. A visit or inspection charge may still apply.
  • A new fault appears that is unrelated to the work we carried out.

Cancellations

Cancelling a booking

If you cancel before a technician has been sent to you, please tell us as early as you can by phone or email. If you have paid in advance for a visit that is cancelled before it takes place, we will refund that payment.

If we have to cancel a visit, we will tell you and refund any advance payment you made for it.

How to request a refund

Asking for a refund

Please call or email us within 7 days of the payment and include:

  • Your name and phone number.
  • The date and amount of the payment, and how you paid.
  • A short description of the reason for your request.

We will review your request and reply to let you know our decision.

Processing

How approved refunds are paid

Approved refunds are sent back using the same method you used to pay, where possible. The time it takes to reach you depends on your bank or payment provider. We will tell you when we have sent the refund.

Contact

Contact us about a refund

Owner: Saqib
Address: 00, Sakib, Ghaziabad, 00, Gali No 1, Islam Nagar, Ghaziabad, Uttar Pradesh 201001, India
Phone: 1800 274 8033
Email: foggitcustomercare@gmail.com, info@24x7supportservice.info

We are an independent, multi-brand service provider and are not affiliated with or endorsed by any appliance brand. Brand names belong to their respective owners.