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Terms & Conditions

Please read these terms before you book a repair visit or use this website. They explain how our service works and what we each expect.

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Introduction

About these terms

These Terms & Conditions apply to your use of this website and to the home repair service we provide for gas stoves, hobs, cooking ranges, cooktops and chimneys. We are an independent, multi-brand service provider. The business is owned by Saqib.

By using this website or booking a visit, you agree to these terms. If you do not agree, please do not use the website or book our service.

Our service

What we provide

We arrange technician visits to your home to inspect and repair kitchen appliances. The service is carried out by our own technicians.

We provide home service in Chennai, Hyderabad and Bengaluru. Please call us to check whether we can reach your locality. Information on this website is for general guidance and does not promise that a visit or repair is possible in every case.

Bookings and visits

Booking, rescheduling and cancelling

  • You can request a visit by phone or email, using the details on this website.
  • We will confirm the visit with you directly, including the expected time where possible.
  • Please tell us as early as you can if you need to reschedule or cancel.
  • Visit times can change because of traffic, weather or earlier jobs. We will keep you informed where we can.

Charges and payment

How charges work

  • The technician will inspect the appliance and explain the issue and the charges before starting any work.
  • Charges may include a visit or inspection charge, labour and the cost of any replacement parts needed.
  • Work starts only after you agree to the charges.
  • Payment is due as agreed with you at the time of service.

Your responsibilities

What we ask of you

  • Give us accurate details about the appliance and the problem.
  • Make sure someone aged 18 or over is present during the visit.
  • Give the technician safe access to the appliance and the working area.
  • Tell us about any known gas smell, leak or other safety concern before the visit. If you smell gas, switch off the supply, open windows, avoid flames and switches, and call your gas supplier or emergency services.

Liability

Limits of our responsibility

We take reasonable care when carrying out repairs. Any warranty on our work, if offered, will be told to you at the time of service.

To the extent allowed by law, we are not responsible for loss or damage that was not caused by our negligence, for faults that existed before our visit, or for indirect or consequential loss. Nothing in these terms limits any right you have under applicable consumer law.

Brand disclaimer

Independent, multi-brand service provider

We are not the manufacturer of any appliance, and we are not affiliated with, authorised by or endorsed by any appliance brand. Brand names belong to their respective owners and are used only to identify the appliances we are able to repair.